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Universal Design of Consumer Products: Current Industry Practice and Perceptions  (Research based)

This research article includes extensive interviews, a comprehensive survey, and the monitoring of the effects of many of the key facilitation strategies. The key external strategy, although controversial, is that of government regulation requiring the accessibility of products and services. Other important strategies include training and educational programs in universal design and development of market data.

Gregg Vanderheiden, Ph.D. & Jim Tobias

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"July 26 marks the 19th anniversary of the Americans with Disabilities Act.... the ADA's provisions include the right to seek, obtain, pursue and maintain employment without being hampered by physical or attitudinal barriers. I believe that having a job is a civil right. Those who are qualified for and want to work should not be denied that right because of an inaccessible building or an outdated set of assumptions about what they can or cannot do..."

Hilda L. Solis, U.S. Secretary of Labor , July 24, 2009