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Universal Design of Consumer Products: Current Industry Practice and Perceptions  (Research based)

This research article includes extensive interviews, a comprehensive survey, and the monitoring of the effects of many of the key facilitation strategies. The key external strategy, although controversial, is that of government regulation requiring the accessibility of products and services. Other important strategies include training and educational programs in universal design and development of market data.

Gregg Vanderheiden, Ph.D. & Jim Tobias

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A lot of people with a disability say, "This is who I am. I don't come here hoping my disability will go away, but because I want to participate."

Carolyn R. Thompson