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Universal Design of Consumer Products: Current Industry Practice and Perceptions  (Research based)

This research article includes extensive interviews, a comprehensive survey, and the monitoring of the effects of many of the key facilitation strategies. The key external strategy, although controversial, is that of government regulation requiring the accessibility of products and services. Other important strategies include training and educational programs in universal design and development of market data.

Gregg Vanderheiden, Ph.D. & Jim Tobias

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"We cannot afford to let the issue of disabilities be simply an afterthought. We have a unique opportunity now, as industry pours billions of dollars into upgrading the communications infrastructure, to make sure that people with disabilities are not left behind. Now is the time. Accessibility of services and products for all Americans has got to be a design feature, not an add-on."

Chairman Kennard, Federal Communications Commission (FCC), Statement on Video Description, 11/18/99