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The Accessible Virtual Community

Businesses and Services

Illustration representing Business and Services section of virtual community.

According to population studies, approximately 20% of the population has some type of disability. How do businesses and corporations consider this in their marketing and strategic planning? How can products be developed to be highly usable and accessible to all potential consumers? Here are some key resources. To search for more related information, you can go to our Search Page.

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Access Symbols

This link provides downloadable access symbols, provided copyright free, for closed captioning, descriptive video, and web access.

WGBH website

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Accessible and ADA Compliant Design

This website provides information that "can assist you in enhancing the accessibility of your facility". This website contains facility ADA surveys/accessibility assessments of existing properties and ADA requirements and Universal Design alternatives.

Universal Designers & Consultants Inc.

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ADA Accessibility Guidelines for Buildings and Facilities

This website provides information on accessibility guidelines for buildings and facilities. This website contains a table of contents on all important aspects of building and facilities.

ADA Accessibility Guidelines

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Applying Universal Design In Communities - White Paper

This 2-page White Paper includes "Principles of Livable for a Lifetime Communities" and ways for "Achieving Livable for a Lifetime Communities".

Thomas Jefferson Planning District Commission, North Carolina

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Applying Universal Design to the Workplace

This four-page fact sheet “offers guidelines for applying universal design in the workplace to address the needs of employees and customers with disabilities”. The fact sheet also discusses the seven principles associated with universal design and how they can be applied to various areas of the workplace. Specific examples are provided.

DBTAC Northwest

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Award Worthy Universally Designed Buildings

This link provides information on the Building and Construction Authority (BCA) of Singapore who awarded owners and architects for their universally designed buildings. The link also lists the most accessible and friendly buildings in Singapore. The BCA also explains accessibility and universal design.

Building and Construction Authority (BCA) of Singapore

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Best Practices Design Guide-Designing Sidewalks and Trails for Access

This website focuses on some of the emerging accessibility issues, design parameters that affect sidewalks, street crossing design, and operation. It provides recommendations on how to design sidewalks, street crossings, intersections, shared use paths, and recreational pedestrian trails. (Last updated 2001)

Beneficial Designs, Inc.

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Center for Universal Design: Environments and Products for All People

The Center for Universal Design provides resources to improve environments and products through design innovation, research, education, and design assistance. This webpage lists Center News, Publications, and Programs.

The Center for Universal Design

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How Can I Make My Retail Business Disability Friendly?

Persons with disabilities like other consumers shop and work in retail stores. There are a number of simple and inexpensive ways to make your retail business more disability friendly. Some involve changes in appearance, others in physical arrangements. This web page offers suggestions which can greatly enhance the universal access to a store or business.

The AT Network - a project of the California Department of Rehabilitation

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Inclusive Design: Design for the whole population

In the United Kingdom, the parallel to Universal Design (UD) has been the concept" of inclusive design (ID), seen as a business strategy and design practice. This website of Springer offers portions of a complete publication, lprinted in Great Briitain.

John Clarkson, Roger Coleman, Simeon Keates, Cherie Lebbon - Springer

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Job Accommodation Network (JAN)

The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues. Working toward practical solutions that benefit both employer and employee, JAN helps people with disabilities enhance their employability, and shows employers how to capitalize on the value and talent that people with disabilities add to the workplace.

U.S. Department of Labor's Office of Disability Employment Policy (ODEP)

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Just Ask: Integrating Accessibility Throughout Design

"This online publication is designed to help usability professionals, who know User-Centered Design (UCD) processes and techniques, determine how to incorporate accessibility considerations into the product development process, from analyzing and defining user tasks to evaluating products for accessibility and usability. For those not familiar with UCD or accessibility, the first chapter, Background: Accessibility and UCD, provides an introduction and links to resources for more information."

Just Ask, ITTATC Project

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National Business Disability Council Website

The NBDC is the leading resource for employers seeking to integrate people with disabilities into the workplace and companies seeking to reach them in the consumer marketplace. This website is rich in resources for employers, including Incentives & Return on Investment, Recruiting, Interviewing & Hiring, Achieving Workplace Success , and Retaining Valued Employees. A Job Seekers page is also available with fresh ideas, including "Elevator Pitches", networking area, resume writing assistance and more.

National Business & Disability Council

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Removing Barriers: Planning Meetings That are Accessible to all Participants

This publication highlights basic guidelines and strategies to help organizations make their meetings accessible and welcoming to people with disabilities. The tips in this guide ensure that a variety of participants are included in all aspects of the meeting/conference process. An environment that is accessible, functional, and safe benefits everyone.

North Carolina Office on Disability and Health & The Center for Universal Design

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The Americans with Disabilities Act Checklist for Readily Achievable Barrier Removal

This checklist (1995) will help you identify accessibility problems and solutions in existing facilities in order to meet your obligations under the ADA, however may be outdated with regard to specific updates in the law.

Barrier Free Environments, Inc. and Adaptive Environments Center, Inc.

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Universal Design - A Benefit for Business

Universal Design provides an important toolset for companies seeking to provide advantages for their customers and for their employees, who also want to feel welcome and respected, and who require adequate and timely information to do their jobs.

Office of Disability Employment Policy, U.S. Department opf Labor

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Universal Design at Work

This web page discusses the effect a disability may have on the ability to work, including the burdens that may be placed on the individual, their families, and the employers. Legislation regarding workers with disabilities as well as accommodations that can be made to the job or the workplace is also explained.

J. L. Mueller, Inc.

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Universal Design in the Workplace

This PDF document provides an overview of universal design for businesses and employment. Employers and business owners can get practical examples of universal design in a workplace.

Disability and Business Technical Assistance Center (DBTAC)

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Value of Universal Design in the Workplace  (Research based)

This 17 page research article gives background information regarding universal design in the workplace including social implications and its value from a management perspective. It consists of guidelines for universal design planning in different stages of the process as well as interviews with executives, mangers, and workers. The purpose of the research is to serve as a reference when introducing universal design to offices and other workplaces.

Jobsite Universal Design Study Team & Japan Facility Management Promotion Association

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It took me several years of struggling with the heavy door to my building, sometimes having to wait until a person stronger came along, to realize that the door was an accessibility problem, not only for me, but for others as well. And I did not notice, until one of my students pointed it out, that the lack of signs that could be read from a distance at my university forced people with mobility impairments to expend a lot of energy unnecessarily, searching for rooms and offices. Although I have encountered this difficulty myself on days when walking was exhausting to me, I interpreted it, automatically, as a problem arising from my illness (as I did with the door), rather than as a problem arising from the built environment having been created for too narrow a range of people and situations.

Susan Wendell, author of
The Rejected Body: Feminist Philosophical Reflections on Disability